Case Studies: Workforce management services for Retention

BACK OFFICE OF A BANKING MAJOR
Deployment of online screening process on a national basis at vendor locations, 2005

Project Details

Our Solutions

Benefits to Client

• Client wanted to set up a scalable assessment process that could be deployed at designated placement vendors across the country.

• Candidate testing on a daily basis across locations.

The following modules were  configured :

1. Voice Screening
2. Listening
3. Written Skills
4. Numerical Ability

• Vendors trained on test administration and test security protocols.
• Encrypted and secure access to assessment.
• Audit trail process deployed to avoid malpractices.
• Centralized report access for client.

• Selection of high Quality Candidates Consistently
  
  
• Tests conducted on a daily basis at multiple locations across various cities in India.

• Savings in time and cost.
• Standardized screening process across the country.

• Scalable to include any number of locations.

MULTI-NATIONAL THIRD PARTY BPO
Selection campaign in Sri Lanka, 2006

Project Details

Our Solutions

Benefits to Client

• Client had an immediate need to hire candidates.

• Candidates to be sourced from multiple locations.

• Walk-in process in tier 2 & 3 cities for wider reach.

• Client released an advertisement asking candidates to walk-in to designated web centres in 3 different locations on the same day.
  
  
• Accurate voice pre screening.

The following modules were  configured :

1. Voice Screening
2. Listening Comprehension
3. Reading Comprehension

• Arrangements were made in such a way that tests, interviews and offers were managed from the same venue.

• Selection of high Quality Candidates Consistently.
  
  
• Tests conducted simultaneously across locations.

• Accurate de selection of unsuitable candidates.

• Instant results for decision support.

• Offers were made on the same day.

• Company brand image enhancement.

• Delivery on a mass scale.

BACK OFFICE OF A BANKING MAJOR
Simultaneous multi-locational campaigns, 2005

Project Details

Our Solutions

Benefits to Client

• Project involved assessment of candidates in Sri Lanka with quick turnaround time for results to support selection decisions.
  
  
• The need was for a robust assessment process that was deployable quickly and scalable across geographies

The following modules were  configured :

1. Voice Screening
2. Listening Comprehension
3. Written Skills

• Remote support through Web and Phone for test deployment.

• Selection of high Quality Candidates Consistently.
  
  
• Assessment process completed on time with minimal internal  resource allocation.
  
  
• Real time results for quick decision support.
  
  
• Offers made on the same day for selected candidates.
  
  
• Scalable process deployable in any region of the world.

LARGE INDIAN BPO MAJOR
Campus hiring through one-day walk-in campaign, 2007

Project Details

Our Solutions

Benefits to Client

• Client wanted to set up a process by which candidates could walk in to a college campus and go through a multi-stage selection process.
  
  
• Need was to make offers on the same day.
  
  
• Immediate results.
  
  

• AssessPeople(formerly Careersindia) configured a multi-stage assessment process

The following modules were configured :

1. Voice Screening
2. Listening Comprehension
3. Written Skills

• AssessPeople(formerly Careersindia) team deployed the tests in the local LAN network and managed the entire assessment process.

• Selection of high Quality Candidates Consistently.
  
  
• 5000 candidates attended into the fair
  
  
• The first level voice screening de selected 3600 candidates
  
  
• 1400 candidates went through subsequent assessments
  
  
• 750 candidates cleared the second level screening and moved to the Interview
  
  
• After the interviews, 345 offers were made
  
  
• Complete end-to-end process completed in a single day
  
  
• Huge savings in time, resources and administration expenditure
  
  
• Accurate and standardized method of selection

BACK OFFICE OF A MULTI-NATIONAL TECHNOLOGY COMPANY, BANGALORE
Competency Mapping, Assessment configuration and online deployment, 2007

Project Details

Our Solutions

Benefits to Client

• Project involved complete process of Job Analysis, Competency mapping

• Competency models to be identified for positions across levels and functions throughout the organisation

• Competency model documentation and presentation
  
  
• Assessment configuration for selection of people into the organisation 

• Job Analysis study
  
  
• Detailed study of Job Descriptions
  
  
• Job Observation
  
  
• One-on one with job holders in each position
  
  
• Focus group discussions the senior management team for their views
  
  
• Competency mapping
  
  
• Configuration of assessments based on outcomes of competency mapping exercise
  
  
• Creation of online assessment centre for access to tests and results and institutionalizing a process for BAU

• Competency models available for all positions.

• Model ownership by all employees since they were involved in the process.
• 
  
  Assessments indicative of exact job requirements.
  
  
• Standardized and scientific selection process.