“Assessment Pulse from
the Careersindia team
brings to you the
happenings in the
assessment space which
are of high relevance."
Welcome to Careersindia’s news update
Assessment Pulse from the Careersindia team brings
to you the happenings in the assessment space which
are of high relevance. We welcome your feedback and
are ready to incorporate need-based changes in the
content, format and frequency. Happy reading. This
month’s highlights are -
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India’s VOICE – A Research Study
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Ongoing Research Initiatives
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Exit Pulse – Product Details & Offers
India’s VOICE – A Research Study
India’s strategic advantage as a BPO offshore provider is
its huge population of English speaking talent base. With
China and other South East Asian countries moving up the
English ladder – the pressure is on India to deliver quality
through its talent base.
“Careersindia has
successfully launched the first
of its kind online Indian voice
evaluation with real time
evaluation modeled on the
same lines of the ETS"
Careersindia recently conducted a research study of a record 7000 Associates
working in India’s BPO Industry.
The region wise break up of participants is:North India-1929
(28.8%) South India-1544(23%)East India – 1823(27.2%)
West India –1410(21%)
The average age of candidates in years is 26.59 with the
standard deviation of 5.99 years.
“Careersindia is the only India
company specializing in the e-
assessment space with a
proven track record of having
completed thousands of online
voice evaluation over the last
three years and a proven
delivery model"
Research Findings
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The research sample participants scored high on in English Clarity across
India, with a minimum average score of 74.7% and maximum of 91.1%.
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All regions scored low in Accent and Grammar with a minimum average
score of 55.9% and maximum 64.6%.
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South India performed well in all dimensions followed closely by the East
Region.
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The Western Region came third, while North India secured low scores in
all dimensions.
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On the whole, Females surpassed their Male counterparts in English
Intonation, Fluency and Verbalization of Thought.
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Only in West India, Males outperformed Females in Fluency and
Verbalization of Thought.
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No significant discrimination was found between different age groups with
respect to different regions.
Success Profile –
Based on our research findings the following factors have emerged as the typical
Success Profile for Voice BPO processes in India.
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Female
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Age – 29 yrs +
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Work Experience – 3 yrs +
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From the East or South of India
To Create a “
Company Specific Norm
" please
contact us
with the subject line as
“company specific norms" .
Special Rates are applicable only for the subscribers of this Newsletter.
“Special
Introductory
Offers
are available for the
subscribers of this
newsletter."
ExitPulse – From Attrition to Insight
As an extension to our pre employment assessment process, the
Research team at Careersindia has developed ‘
ExitPulse
' -an online
assessment service to support its clients understand the causes and
trends of attrition within the organization which can lead to
formulate effective strategies to manage attrition.
ExitPulse – Product Details
An online survey to record, assess, analyse and report feedback of the employees
leaving your organisation. It lets an organisation systematically collect data in an
easy and convenient manner. It makes possible periodic reporting in flexible and
customised formats.
Report Options:
Online, instant and customized report generation options are available.
Data collated gets presented through user friendly display screens on various
parameters such as "Departments/BUs", "Level", "Location", etc. and on different
dimensions like "Compensation", "Work Relationships", " Job role", etc.
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Tables and Graphs of Key Data
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Comparisons between demographics and key areas identified will
be presented in graphs. These graphics provide a clear visual
representation of the areas where your company excels and the
opportunities for improvement.
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Data Analysis
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This section explains the results in an easy to understand narrative
format. It is tailored to the Human Resources professional. An
ADVANCED Analytics option is also available.
Careersindia’s Ongoing Research Initiatives
Retail Study
- A project for the ground-up development of an entry level
Behavioural Competency Profiler for the Retail Industry
Organisation Culture Study
- A project for the development of an Organizational
Culture Assessment for the Indian Industry
Software Study
- A project for the development of an entry level Behavioural
Competency Profiler for the Software Industry
If your organisation is interested in taking part in the current survey please do
inform us
with the subject line as “Research Participation"
Careersindia Pvt. Ltd.
Phone:
Chennai - 044 28260337
Mumbai – 022 56267844
Delhi – 011 41600856
Bangalore - 098441 59952
E-mail:
response@careersindia.com
Website
:
www.careersindia.com
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