REMOTE WORKING/REMOTE PROCTORING FOR A PROMIENT BPO COMPANY
Remote online assessment for selection process.
Project Details
- Client is a multinational company engaged in online back office services for overseas clients, requiring their employees to work from home.
- Client was looking at a context of assessing and hiring candidates from their home location; remote proctoring was a primary requirement.
Our Solutions
- AssessPeople configured the assessment with multiple candidate authentication and proctoring methodology.
Benefits to Client
- Remote proctoring of candidates at regular intervals during the assessment through the flowing measures.
- Photo capture to validate candidate authentication.
- Keyboard security to prevent candidates from accessing other applications.
- Limit candidate logins to specific IP address.
- OTP verification(optional).
- Selection of high-Quality Candidates with ease.
- Savings in time and cost.
- Standardized and scalable assessment process.
BACK OFFICE OF A BANKING MAJOR
Deployment of online screening process on a national basis at vendor locations, 2005
Project Details
- Client wanted to set up a scalable assessment process that could be deployed at designated placement vendors across the country.
- Candidate testing on a daily basis across locations.
Our Solutions
The following modules were configured :
- Voice Screening
- Listening
- Written Skills
- Numerical Ability
- Vendors trained on test administration and test security protocols.
- Encrypted and secure access to assessment.
- Audit trail process deployed to avoid malpractices.
- Centralized report access for client.
Benefits to Client
- Selection of high Quality Candidates Consistently
- Tests conducted on a daily basis at multiple locations across various cities in India.
- Savings in time and cost.
- Standardized screening process across the country.
- Scalable to include any number of locations.
MULTI-NATIONAL THIRD PARTY BPO
Selection campaign in Sri Lanka, 2006
Project Details
- Client had an immediate need to hire candidates.
- Candidates to be sourced from multiple locations.
- Walk-in process in tier 2 & 3 cities for wider reach.
- Client released an advertisement asking candidates to walk-in to designated web centres in 3 different locations on the same day.
- Accurate voice pre screening.
Our Solutions
The following modules were configured :
- Voice Screening
- Listening Comprehension
- Reading Comprehension
- Arrangements were made in such a way that tests, interviews and offers were managed from the same venue.
Benefits to Client
- Selection of high Quality Candidates Consistently.
- Tests conducted simultaneously across locations.
- Accurate de selection of unsuitable candidates.
- Instant results for decision support.
- Offers were made on the same day.
- Company brand image enhancement.
- Delivery on a mass scale.
BACK OFFICE OF A BANKING MAJOR
Simultaneous multi-locational campaigns, 2005
Project Details
- Project involved assessment of candidates in Sri Lanka with quick turn around time for results to support selection decisions.
- The need was for a robust assessment process that was deployable quickly and scalable across geographies.
Our Solutions
The following modules were configured :
- Voice Screening
- Listening Comprehension
- Written Skills
- Remote support through Web and Phone for test deployment.
Benefits to Client
- Selection of high Quality Candidates Consistently.
- Assessment process completed on time with minimal internal resource allocation.
- Real time results for quick decision support.
- Offers made on the same day for selected candidates.
- Scalable process deployable in any region of the world.
LARGE INDIAN BPO MAJOR
Campus hiring through one-day walk-in campaign, 2007
Project Details
- Client wanted to set up a process by which candidates could walk in to a college campus and go through a multi-stage selection process.
- Need was to make offers on the same day.
- Immediate results.
Our Solutions
- AssessPeople(formerly Careersindia) configured a multi-stage assessment process
The following modules were configured :
- Voice Screening
- Listening Comprehension
- Written Skills
- AssessPeople(formerly Careersindia) team deployed the tests in the local LAN network and managed the entire assessment process.
Benefits to Client
- Selection of high Quality Candidates Consistently.
- 5000 candidates attended into the fair
- The first level voice screening de selected 3600 candidates
- 1400 candidates went through subsequent assessments
- 750 candidates cleared the second level screening and moved to the Interview
- After the interviews, 345 offers were made
- Complete end-to-end process completed in a single day
- Huge savings in time, resources and administration expenditure
- Accurate and standardized method of selection
BACK OFFICE OF A MULTI-NATIONAL TECHNOLOGY COMPANY, BANGALORE
Competency Mapping, Assessment configuration and online deployment, 2007
Project Details
- Project involved complete process of Job Analysis, Competency mapping
- Competency models to be identified for positions across levels and functions throughout the organisation
- Competency model documentation and presentation
- Assessment configuration for selection of people into the organisation
Our Solutions
- Job Analysis study
- Detailed study of Job Descriptions
- Job Observation
- One-on one with job holders in each position
- Focus group discussions the senior Founder for their views
- Competency mapping
- Configuration of assessments based on outcomes of competency mapping exercise
- Creation of online assessment centre for access to tests and results and institutionalizing a process for BAU
Benefits to Client
- Competency models available for all positions.
- Model ownership by all employees since they were involved in the process.
- Assessments indicative of exact job requirements.
- Standardized and scientific selection process.